Everything you need to know.

The Platform is designed for service-based businesses of many kinds, including solo freelancers, consultants managing multiple clients, agencies coordinating teams across accounts, small businesses with employees, and contractors who need a structured way to manage client work alongside administrative and financial record-keeping.

No. You can use as much or as little of the Platform as suits your business. A solo freelancer, for example, might rely mainly on the CRM, project, and invoicing tools without touching the HR administration features at all, while a larger team might use every module.

No. While the Platform is built with service-based businesses in mind, it is broad enough to suit a wide range of industries, including creative and marketing agencies, consultancies, contractors, and other professional service providers, since the underlying administrative needs — managing customers, projects, and finances — tend to be similar across industries.

The CRM lets you maintain contact and company records, manage leads, organise your sales pipeline, log interactions and communication history, and set follow-up reminders, so nothing valuable slips through the cracks and your whole team can see the same up-to-date customer information.

You can create a project for each piece of client or internal work, break it into tasks assigned to specific team members, set deadlines and milestones, and track progress over time, giving your team a clear, shared view of what needs to happen and by when.

The HR tools let you maintain employee records, manage leave and absence information, support onboarding for new hires, and store employee-related documents centrally, giving small businesses a simple, organised home for basic HR administration.

No. Axioragroup does not act as an employer, payroll provider, or employer-of-record. The HR tools help you organise your own administrative HR information, but you remain fully responsible for your employment relationships and for complying with applicable employment law.

You can create invoices, record income and expenses, monitor invoice and payment status, and generate business reports, giving you an organised, ongoing overview of your business finances alongside the client and project information that generated each transaction.

No. Axioragroup's financial, HR, and other administrative tools are record-keeping tools only. The Platform does not provide accounting, tax, financial, investment, or legal advice, and does not file tax returns or regulatory filings on your behalf. You should consult a qualified professional for advice specific to your situation.

No. Axioragroup does not hold or transmit funds on behalf of customers or third parties. Invoicing and payment-status features help you track your own records, but the Platform does not receive or control the underlying funds those records refer to.

Access to Axioragroup is provided through a one-off purchase rather than a recurring subscription. Pricing depends on which package you select, with each package offering a different combination of features, functionality, and usage limits. See our pricing page for current packages.

Before purchasing, review the features, functionality, and usage limits associated with each package, and think about how many clients, projects, and employees you expect to manage, both now and in the near future, so the package you choose remains a good fit as your business grows.

Where upgrading is offered, moving to a different package is generally treated as a new purchase subject to the applicable terms and any additional fee for that package, rather than an automatic or free upgrade.

Yes. Payments are processed securely through Stripe, a widely used third-party payment processor, rather than through a custom or unfamiliar checkout system. Axioragroup does not store your full card details on its own systems.

No. Axioragroup is a software provider. Accepting payment for access to the Platform through Stripe does not make Axioragroup a bank, payment institution, money transmitter, or other regulated financial services business.

Yes. Axioragroup offers a 14-day money-back guarantee on eligible purchases, calculated from the date of purchase, subject to the conditions in our published Refund and Cancellation Policy.

Contact Axioragroup using the contact details published on our website within the 14-day window, and provide your order or purchase reference so we can locate and process your request as quickly as possible.

Generally, yes. Approved refunds are issued to the original payment method used for the purchase, processed through Stripe, and typically take a number of business days to appear, depending on your bank or card issuer.

Once a refund is processed, your access to the Platform will generally be suspended or terminated, and your data may be retained for a limited period before deletion. If you want to keep a copy of your records, export them before requesting a refund.

No. Because access is a one-off purchase rather than a recurring subscription, there is no ongoing charge to cancel. If you decide the Platform isn't for you within the 14-day window, simply request a refund rather than worrying about stopping a future payment.

Refund requests made well outside the 14-day window are not ordinarily eligible under the guarantee, except where required by applicable consumer protection law or in exceptional circumstances such as an unresolved technical fault attributable to the Platform.

You do. Customer Data you enter, such as client records, project details, HR information, and financial records, remains yours. Axioragroup processes it as a data processor to provide the Platform's functionality, acting on your instructions as the data controller for that information.

No. Axioragroup does not use your Customer Data for its own independent purposes, such as marketing to your clients or employees, and accesses it only as necessary to provide support or maintain the Platform.

Yes. Our website and Platform use cookies for purposes such as keeping you logged in, remembering your preferences, supporting secure Stripe payments, and, where you consent, understanding usage patterns through analytics. Full detail is available in our Cookie Policy, including how to manage your preferences.

Yes, subject to applicable data protection law, you can request access to, correction of, or deletion of personal data we hold about you directly, such as account and billing information. Where your data appears as part of another business's Customer Data, that business is generally responsible for responding to your request first.

It may be, since Axioragroup and its service providers, such as Stripe or hosting providers, may operate in different countries. Where this happens, we aim to have appropriate safeguards in place consistent with applicable data protection law, as described in our Privacy Policy.

Contact Axioragroup using the support details published on our website, describing the issue as specifically as you can, including what you were trying to do and any error message you saw, so we can investigate and respond as quickly as possible.

Our Terms and Conditions, Refund and Cancellation Policy, Cookie Policy, and Privacy Policy are all published on our website and cover the complete legal terms governing your purchase and use of the Platform in more detail than this FAQ.

If your question isn't covered in this FAQ, reach out to Axioragroup directly using the contact details on our website, and we'll do our best to point you to the right answer or the right policy document.

Yes, where your package supports multiple users, several team members can access the Platform under the same account, with tasks assigned to specific people, shared CRM records, and a common view of active projects, rather than everyone working from separate personal notes.

Because contact records, communication history, and project details are stored centrally in Axioragroup rather than in one person's personal notes or inbox, that information stays with the business and remains accessible to whoever picks up the relationship next.

Usage limits, where they apply, depend on the specific package you purchase. Review the details of each package before buying to confirm it comfortably covers your current number of clients, projects, and team members, with some room to grow.

Yes. Most businesses moving to Axioragroup bring across their existing contacts, active projects, and team details when they get started. It's usually easiest to prioritise your most active clients and current work first, then add historical or less active records afterwards.

We use reasonable technical and organisational measures designed to protect Customer Data against unauthorised access, loss, or disclosure, and restrict access to your data to your own authorised users and Axioragroup personnel who need it to provide support.

We aim to keep the Platform available and running smoothly, though like any online service it may occasionally be unavailable for maintenance, updates, or issues outside our control. We work to minimise disruption and restore access as quickly as possible.

Contact Axioragroup immediately using the details on our website if you notice any activity you don't recognise, and take steps such as changing your password, so we can help investigate and secure your account as quickly as possible.

It's good practice to export or otherwise preserve critical business information periodically, even though we take reasonable steps to protect data stored in the Platform, particularly before any planned account changes such as downgrading a package or requesting a refund.

No. Axioragroup's financial tools help you organise invoices, income, expenses, and reports, but they are administrative tools, not a substitute for professional advice from a qualified accountant, tax adviser, or financial adviser.

No. Axioragroup does not provide legal advice or make legal determinations on your behalf. Where legal questions arise about your business, employment relationships, or contracts, you should consult a qualified lawyer.

No. Axioragroup provides tools to help you organise information; it does not take control of your finances, make financial decisions, provide investment recommendations, or make legal determinations. You retain full responsibility for decisions made using information stored in the Platform.

Yes. Solo freelancers can use the CRM, project, and invoicing tools without needing to touch the HR administration features at all, making the Platform useful even for a business of one.

Yes, this is one of the core use cases the Platform is built for. Your sales pipeline, active client projects, and team task assignments all live in the same dashboard, so leadership can see new business activity and delivery workload side by side rather than in separate systems.

The CRM and project features together are usually most valuable here: contact and interaction history keep each client relationship organised, while separate projects for each engagement keep deliverables, tasks, and deadlines clearly distinguished from one another.

Probably not yet. Axioragroup's HR administration tools cover the basics — employee records, leave tracking, onboarding support, and document storage — which is often enough for a small team, without the cost or complexity of enterprise HR software built for much larger organisations.

Many businesses switch once spreadsheets start causing real friction, such as team members working from different versions of the same file, information falling out of sync, or simply spending too much time manually copying data between separate documents.

The 14-day money-back guarantee is designed to give you a genuine window to evaluate whether the Platform fits your business before your purchase becomes non-refundable, so you can test it against your own real day-to-day work rather than relying on a demo alone.

Start by setting up your workspace: add your most active clients and current projects, invite any team members who need access, and take a look through the CRM, project, HR, and financial sections so you know where each type of information lives before you rely on it day to day.

No. Most businesses find it easiest to bring across their most active clients and ongoing work first, then add historical or less active records gradually, rather than trying to migrate everything in a single sitting.

Because the Platform is structured around a familiar lead-to-project-to-invoice flow, most users find the core day-to-day actions — adding a contact, creating a task, raising an invoice — straightforward within their first few sessions.

It's worth confirming that the relevant contact details, project deadlines, and any historical notes have been entered correctly, since accuracy of Customer Data is your responsibility, and double-checking early avoids relying on incomplete information later.