What you can expect from Axioragroup in terms of uptime, support and platform reliability.
We target 99.9% monthly uptime for the core platform, backed by continuous monitoring.
Email support replies within 1 business day; Team and Pro plans get priority response.
Your workspace data is backed up regularly so a single incident never means starting over.
Where possible, maintenance windows are scheduled outside UK business hours and communicated in advance.
Data encrypted in transit and at rest, role-based permissions and a full audit trail on every workspace.
Significant incidents affecting availability are communicated directly by email, not buried in a status page.
Have a specific service-level requirement? Get in touch and we'll talk it through.